Refund policy

Shipping Coverage

Channel-F ships to all states across India. Confirmed orders are generally dispatched within 2–4 working days after payment confirmation.

Orders are processed and dispatched from Monday to Saturday, excluding public holidays and exceptional operational closures.

Shipping Charges

Shipping charges are calculated and displayed during checkout whenever available.

In certain cases where shipping charges are not automatically available on the website, our team updates the shipping charges manually from the backend after the order is placed.

Courier charges are determined based on either:

  • Actual (dead) weight, or
  • Volumetric weight,

whichever is higher, as per courier partner calculation standards.

Channel-F reserves the right to revise shipping charges without prior notice. Any updated charges will automatically reflect during checkout or order processing.

From time to time, Trendphoria may offer promotional free shipping offers subject to specific terms, timelines, and eligibility criteria. Such offers may be modified or withdrawn without prior notice.

Delivery Timeline

Delivery timelines vary from State to State and depend on factors such as courier network, customs clearance, local delivery conditions, and destination location.

Please note that delivery timelines are estimates and may occasionally be affected due to:

  • Weather disruptions
  • Flight delays
  • Local protests or strikes
  • Public holidays
  • Remote-area delivery limitations
  • Other unforeseen operational circumstances

Channel-F is not liable for delays caused by factors beyond our control.


Delayed or Lost Shipments

If a shipment is not delivered within 45 days from the maximum estimated delivery timeframe due to carrier-related or operational reasons, Trendphoria will provide a 100% refund or, at the customer's preference, arrange a replacement shipment at no additional cost.

This policy does not apply to delays or losses resulting from force majeure events beyond our reasonable control, including but not limited to natural disasters, war, acts of terrorism, civil unrest, government actions, pandemics, or other extraordinary circumstances that materially disrupt transportation or delivery services.

Tracking Your Order

Once your order is dispatched, tracking details along with the courier partner name will be shared on your registered email address.

If you do not receive the dispatch email within 48 working hours after shipment, please check your spam or junk folder or you can text us on Whatsapp +91 8369666972

Tracking updates may take up to 24 additional hours to become active on the courier partner’s website after dispatch.

Non-Availability at Delivery

Courier partners generally attempt delivery twice before returning the shipment back to origin.

To avoid delivery delays:

  • Please ensure your shipping address and mobile number are correct and reachable.
  • Buyers are responsible for coordinating with courier partners if contacted for delivery support or customs clarification.

Forward and reverse shipping charges are non-refundable in cases where:

  • The shipment is refused by the customer
  • Delivery attempts fail due to unavailability
  • Incorrect address or contact details are provided
  • Customs clearance is not completed by the buyer

Re-dispatch of returned shipments will require additional shipping charges and revised delivery timelines.

Additional Shipping Charges

In certain situations, additional charges may apply based on courier partner policies, including but not limited to:

  • ODA (Out of Delivery Area) charges
  • FSC (Fuel Surcharge Costs)
  • Remote area charges
  • Address correction charges
  • Special handling fees

If any such charges are applicable, our team will inform you before dispatch. Additional charges must be cleared before shipment processing.

Important Notes

  • Delivery timelines begin after dispatch, not from the date of order placement.
  • Orders may occasionally be shipped in multiple parcels depending on stock availability or operational requirements.
  • Shipping timelines during sale periods, festivals, or high-volume seasons may be slightly longer than usual.
  • Channel-F reserves the right to hold or cancel suspicious, high-risk, or unverifiable orders at its discretion.

For any shipping-related queries, please contact on Whatsapp +91 8369666972

Thank you for choosing Channel-F.